FAQ (Frequently Asked Questions)

Quick questions and answers for SocialFi Protocol users.

Basics

Q: What is SocialFi Protocol?

A: A social network platform where every account is a token backed by SOL. You can earn money from followers, token trading, and community building.

Q: How much does it cost to get started?

A: A minimum of 1–2 SOL (~$100–200) to create an account. You can start with less, but 2+ SOL is recommended.

Q: Are there any fees?

A: Yes:

Transaction fee (buy/sell): 1% per transaction
Claim reward fee: ~0.0005 SOL (network fee)
Solana network fee: ~0.00025 SOL per transaction

Q: How long until I start earning?

First reward: 7 days after registration
Profit from trading: Immediately, if you pick the right tokens
Profit from your own token: Depends on follower growth

Account and Profile

Q: Can I change my handle (@username) later?

A: No, handles are permanent. Choose carefully the first time.

Q: Can I delete my account?

A: Yes, but:

You will lose your personal token and pending rewards
Collateral SOL will be returned
Deletion is irreversible

Suggestion: Claim all rewards before deleting.

Q: I lost my password. What do I do?

Go to the login page -> [Forgot Password]
Enter your email
Receive a reset link by email
Create a new password

Q: Can I have multiple accounts?

A: Technically yes (one per email).
Policy: NOT recommended.

Considered spam and manipulation
If detected, all accounts will be banned

Security and Phantom Wallet

Q: Will I ever need to share my private key?

A: Never. We use Phantom — you sign transactions, we never hold custody.

Rule: If anyone asks for your private key, it is a scam. Do not comply.

Q: If my Phantom wallet is hacked, do I lose my funds?

We do NOT hold funds -> SocialFi-specific SOL is not at risk from a hack of our systems
However, SOL in your Phantom wallet can be stolen if your wallet is compromised
Protect Phantom with a strong password and 2FA

Q: Do I need to verify my Phantom wallet?

A: Yes, once during registration to sync your profile.

Q: Is 2FA available?

A: Yes, and it is recommended:

Settings -> Security -> 2FA
Use an authenticator app (Google Authenticator, Authy)

Q: Will I ever need KYC identity verification?

A: Currently: No (basic usage).
Future: Possibly, if compliance requirements change.

Trading and Tokens

Q: Can my personal token go to zero?

A: Not completely — there is a price floor equal to the collateral SOL. However, it can drop 50–80% if the creator abandons the project.

Q: Why does the token price change each time?

A: Bonding curve — a mathematical formula based on supply and demand. When you buy, the price rises slightly (compensating the seller). When you sell, the price falls slightly.

Q: Is there slippage?

A: Yes, approximately 0.5–2% depending on market conditions. The SDK calculates this automatically.

Q: Can I buy my own token?

A: No — the system prevents this (anti-pump-and-dump measure).

Q: How do I know if a token's price is about to rise?

A: Signals to watch for:

Fast-growing follower count
Trending posts
Rising engagement
Mention by a high-profile influencer

Suggestion: Research the creator's profile thoroughly; do not guess.

Q: Can I short tokens?

A: No, only long positions (buying). However, you can:

Refrain from buying if you think the price will fall
Sell tokens you already hold

Q: What is the swap fee?

A: 1% per buy or sell — roughly a 2% round-trip cost (buy + sell).

Rewards and Social Mining

Q: How are rewards calculated?

Reward = (followers / 10) x activity_score x quality_multiplier x (1 + bonus)

Example:
- 1,000 followers
- Activity: 70/100
- Quality: 1.0
- Twitter verified: +10%
= (1000/10) x 0.7 x 1.0 x 1.1 = 77 SOL/week

Q: Are rewards guaranteed?

A: No, rewards depend on activity and followers. If you are inactive, they decay.

Q: How long until rewards decay without activity?

Weeks 1–2: -10%
Weeks 3–4: -20%
Minimum floor: 10 SOL/week

Q: How does the verification bonus stack?

A: Bonuses stack:

Twitter: +10%
Telegram: +5%
Both together: +15% total

Q: When can I claim rewards?

A: Every week, on Sunday at 00:00 UTC. The claim button appears when ready.

Q: What is the claim fee?

A: ~0.0005 SOL (Solana network fee).

Q: What is the fastest way to boost rewards?

Verify your account (+15% immediately) — the fastest option
Grow followers — directly increases reward base
Increase activity — post, comment, engage

Verification

Q: Should I link Twitter or Telegram first?

A: Your choice, but Twitter has a higher bonus (+10% vs +5%).

Q: Can I remove a verification link later?

A: Yes, but your reward bonus will decrease immediately.

Q: What if my Twitter account is banned?

A: Verification is revoked. Options:

Appeal to Twitter support
Or link a different Twitter account

Q: What if my Twitter account is private?

A: You cannot verify a private account. It must be public.

Q: Do I need to follow @SocialFiProtocol?

A: Not required, but recommended to stay updated.

Issues and Troubleshooting

Q: App is slow or failing to load

Refresh the page (F5 or Cmd+R)
Clear browser cache
Log out and log back in
Try a different browser

Q: Phantom is not syncing

Enable the Phantom browser extension
Make sure your wallet is connected
Refresh the page
Disconnect and reconnect Phantom

Q: Transaction has been pending for a long time

The Solana network may be congested
Wait 1–5 minutes
Or the transaction may have failed -> you can retry
Check solanabeach.io for network status

Q: Not receiving rewards despite being active

Check your activity score in Settings -> Profile
Are your followers verified?
Have you verified your account? (boosts rewards)
Wait until the Sunday 00:00 UTC claim window

Q: Cannot upload an image

File size must be under 5 MB
Supported formats: JPG, PNG, WebP
Try uploading again or use a different image
Contact support if the issue persists

Best Practices

Q: Which tokens should I buy?

Creators with a clear niche (developer, trader, educator)
Follower growth of 10%+ per week
High engagement (50+ comments per post)
Verified account
Active posting (3+ times per week)

Avoid: Bot accounts, pump-and-dump schemes, scams

Q: What should I post?

Authentic content (genuine interests)
Educational value and insights
Trending topics
Polls and questions to engage your community
Consistent posting (3–5x per week)

Avoid: Spam, scams, harassment, fake news

Q: Who should I follow?

People in the same niche or interest area
Active creators with engaged communities
Educational content creators
Accounts with authentic followers

Avoid: Bot accounts, follow-back bots

Support and Contact

Q: Is support available?

A: Yes:

Email: support@socialfiprotocol.com (TBD)
Discord: SocialFi Discord (TBD)
Twitter: @SocialFiProto (TBD)

Q: I want to report a bug

GitHub Issues (TBD)
Discord #bugs channel
Email support with a screenshot

Q: Is there a roadmap?

A: Yes, check the Roadmap (TBD)

Other Resources

Question not answered here?

Contact support or ask in the Discord community.

Last updated: 2026-04-29
Version: 1.0

Disclaimer: This documentation is for informational purposes only. SocialFi Protocol does not provide financial advice. Do your own research before trading.